Return, Exchange & Shipping Policy

w.e.f 01/12/2023

This policy is an extension of the website terms and conditions available at https://www.pinksaree.com/terms-and-conditions , and this policy shall be read with the said website terms and conditions.

We have no question-asked return or exchange policy. Please read the fine print of each deal before buying it. It provides all the details about the services or products you are purchasing.

Please record an opening video of the parcel to verify product defects and damage, as well as the wrong product delivery issue.

Exchange (same or different product):
Our team will provide pickup assistance and provide an exchange.

Return (store credit or wallet):
Will pickup Product and Provide a Store Credit ( useful for future purchase sitewide)

A return or replacement should be initiated from the customer’s end via mail within 14 days of receiving the shipment date and time. The return window will be closed. No return or replacement will be produced.

Below are the steps you have to follow to return your product.

Please record an opening video of the parcel to verify product defects and damage, as well as the wrong product delivery issue.

Step 1: Mail Us at: [email protected] 

Step 2: As a mail attachment, include the Order No., Registered Mobile No., or Packaging Slip Image. In addition, attach a product image or video focusing on a product issue. 

Step 3: Once our support team is satisfied with your concern, they will initiate the return process. (action should be taken 24 working hours.)

      Note: Once Return Request is accepted,  shipment return process details will be provided in the mail or requested return channel, Make sure while sending the package, it should be sealed from all sides and that all required details are mentioned on the package label.

Step 4) Customers have to dispatch the product from their side and mail us the delivery slip, tracking ID, and tracking link.  

Note: A customer must return a product in its original slip, unworn condition, and labels. 

Step 5) Once our return team receives the product at their end and verifies the package, they will initiate the credit note process.  

NOTE: No REFUND shall be credited in the form of cash or money in the account or UPI  

Exchange Policy   

Note:  

• i) As we told we are trying to deliver the best product to you, still if you are not satisfied with any reason ( Color, Size, Material, etc) with our product, we can ensure an exchange with another product that is similar or has a higher price with current product price (balanced price customer have to pay).
• ii) Exchange is allowed only once. 
• iii) Coupon is not applicable on the exchange order. 

Below are the steps you have to follow to get an exchange for your product. 

Step 1) Mail Us at: [email protected] 

Step 2) As a mail attachment, include the Order No, Registered Mobile No, or Packaging Slip image, as well as a product image or video about the focusing product issue. 

Step 3) Once our support team will be satisfied with your concern, they will initiate the exchange process. (action should be taken within 24 working hours) 

Note:

1. Once Return Request is accepted You will get the Pickup waybill number with Other Pickup Process details in the mail or the requested return channel, Make sure while hand over the package to cross-check pickup details with the courier boy.
2.  Please collect the pickup receipt from the pickup boy. (If a receipt was not provided, kindly take a pickup picture from the pickup boy’s device.)

Step 4)  Once the previous item is picked up, they will dispatch the exchanged product to the customer within 24 working hours. 

One of our customer care team members will be happy to assist you through this process. You can contact them via email or phone.

Note: What should not be considered as damaged, defective or wrong product?

Products and images

•   All products listed on this website are replica products and images used for reference purposes so the actual product may be slightly different from the pictures.  
•   Please note that size may be due to varying the model height and actual customer height.  
•   Product color may be slightly different from images due to the lighting of the photography. 

 

General:  

Please note that there may be slight variations in the color of the item you receive as compared to the product picture on the website. While the actual color depends on fabric dyes and the weather, the colors seen on the monitor will change according to the resolutions, camera, and settings. Hence, the slight difference.

Minor Dark Spots:

A minor dark spot is casual due to the manufacturing process, which is easily removable after the first wash.

Cut Work:

Cutwork is common in organza sarees and cutwork products like dupattas on salwar edges.

Embroidery: 

Embroidery, patchwork, and threadwork may have slight irregularities. It adds to the unique charm of this exquisite piece. Turn the garment inside out before washing it to avoid abrasion. 

Woven:  

Missing yarn, slubs, and uneven yarn contrasts are general phenomena in woven products. This is a natural outcome and an inherent characteristic of the weaving procedure, which makes its style peculiar. 

Hand Prints:  

Hand-printed articles have minor imperfections, which sets them apart and makes them unique. The traditional dyeing and printing process may result in slight color bleeding at the first wash. Since these are not machine printed, there is a certain rawness in the designs that adds to the beauty of your ordered outfit.  

Woven Motifs:  

The design may have slight variations. 

Beads & Sequins:  

While our craftspeople and tailors create every piece with the utmost diligence, the ones with beads and sequins are always the most daunting. Beads and sequins tend to fall off the fabric, even with the best handling. Losing a few beads or sequins does not affect the overall look of the attire, and cannot be noticed even under scrutiny. So don’t worry and shine away! 

The lining of the Product:

Minor thread variation or pull of thread is common in the lining, Which doesn’t affect product quality. as it’s used as the inner of the product like salwar suits, kurtis, lehengas, or some types of sarees.

Minor dark spots on the lining are normal during the manufacturing process and are easily removed after the first wash.

Dark Spots: Minor Dark Spots are casual in products that happen at the time of the manufacturing process.

Shipping Cancellation Policy  

For Cancellations of a shipped order please contact us via Customer care number +91 93272 40806 or contact us via mail at [email protected]   

You can cancel an order until the product has shipped. You will get full payment on COD and prepaid orders from the source. if the product was shipped (the customer has to pay a courier cancellation charge of 350 RS)

Shipping Policy

As per system partial details  order should not processed without a confirmation call. that type of orders punched by customers will get confirmation calls within 24 working hours, Customers can ask for more information from our confirmation executive regarding the product, and even demand real images or more images of the ordered product. Whatever the availability of images, they will be provided to the customer.

Our executive is making every effort to contact the customer as soon as possible to confirm the call on the number provided in the order. However, if the number is not reachable or is not picked up after three attempts, the order should be considered canceled.

Note:

1) Product Cost between 2000 /- to 2999/- Customer Have to pay minimum 20% or 500/-  in as advance as token pay.( Token amount is  only refundable after deduction of the cancelation charges in the condition of cancelation after product shipped )

2) Product Cost equal to or More than  3000/-  Shipped only will be Prepaid Mode Customer have to pay the full amount, No COD will be Processed. 

3) Product dispatching are subjected to policy, store has rights to restrict to dispatch order if found non ethical practice from customer end. 

3) Exchange are subject to policy ,Store has rights to restrict to dispatch if found any  violation of our policy .

 

How return Works?

NOTE: No REFUND shall be credited in the form of cash or money in the account or UPI

 

For any query, reach us at:

Two ways we are supporting customer care are below:

1. Just call on our official support number (10 am to 6 pm, Monday to Saturday, except Holidays) at +91 93272 40806  
2. mail us at [email protected]