w.e.f 10/05/2023 Till 30-11-2023
We have no question-asked return or exchange policy. Please read the fine print of each deal before buying it. It provides all the details about the services or products you are purchasing.
Please record an opening video of the parcel to verify product defects and damage, as well as the wrong product delivery issue.
Exchange (same or different product) :
Our team will provide pickup assistance, and provide an exchange.
Return (store credit/wallet) :
Will pickup Product and Provide a Store Credit ( useful for future purchase sitewide)
Returns (for a refund):
We have already said we have a no-questions-asked policy for returns. Customers have to ship products from their side we will not provide any pickup assistance.
Return/replacement should be initiated from the customer’s end via mail within 14 days of receiving the shipment Datetime. The return window will be closed. No return/replacement will be produced.
Below are the steps, you have to follow to get a refund for your product.
Please record an opening video of the parcel to verify product defects and damage, as well as the wrong product delivery issue.
Step 1) Mail Us at: [email protected]
As a mail attachment, include the Order No., Registered Mobile No., or Packaging Slip Image. In addition, attach a product image or video focusing on a product issue.
Step 3): Once our support team is satisfied with your concern, they will initiate the return process. (action should be taken 24 working hours)
Note: Once Return Request is accepted, shipment return process details will be provided in the mail or requested return channel, Make sure while sending the package, it should be sealed from all sides and that all required details are mentioned on the package label.
Step 4) Customers have to dispatch the product from their side and mail us the delivery slip, tracking ID, and tracking link.
Note: A customer must return a product in its original slip, unworn condition, and labels.
Step 5) Once our return team receives the product at their end and verifies the package, they will initiate the refund process.
Step 6) Send your payment account information via email.
Refund Will be initiated via Net banking (IMPS/NEFT)
-> Account holder name, IFSC & Account number
Step 7. You will get a refund on the preferred method After 3 working days of the received shipment.
Exchange Policy
Note:
- i) As we told we are trying to deliver the best product to you, still if you are not satisfied with any reason ( Color, Size, Material, etc) with our product, we can ensure an exchange with another product that is similar or has a higher price with current product price (balanced price customer have to pay).
- ii) Exchange is allowed only once.
- iii) Coupon is not applicable on the exchange order.
Below are the steps you have to follow to get an exchange for your product.
Step 1) Mail Us at: [email protected]
Step 2) As a mail attachment, include the Order No, Registered Mobile No, or Packaging Slip image, as well as a product image or video about the focusing product issue.
Step 3) Once our support team will be satisfied with your concern, they will initiate the exchange process. (action should be taken within 24 working hours)
Note:
- Once Return Request is accepted You will get the Pickup waybill number with Other Pickup Process details in the mail or the requested return channel, Make sure while hand over the package to cross-check pickup details with the courier boy.
- Please collect the pickup receipt from the pickup boy. (If a receipt was not provided, kindly take a pickup picture from the pickup boy’s device.)
Step 4) Once the previous item is picked up, they will dispatch the exchanged product to the customer within 24 working hours.
One of our customer care team members will be happy to assist you through this process. You can contact them via email or phone.
Note: What should be not considered as damaged and defective or wrong product
Products and images
- All products listed on this website are replica products and images used for reference purposes so the actual product may be slightly different from the pictures.
- Please note that size may be due to varying the model height and actual customer height.
- Product color may be slightly different from images due to the lighting of the photography.
General:
Please note that there may be slight variations in the color of the item you receive as compared to the product picture on the website. While the actual color depends on fabric dyes and the weather, the colors seen on the monitor will change according to the resolutions, camera, and settings. Hence, the slight difference.
Minor Dark Spots:
A minor dark spot is casual due to the manufacturing process, which is easily removable after the first wash.
Cut Work:
Cutwork is common in organza sarees and cutwork products like dupattas on salwar edges.
Embroidery:
Embroidery, patchwork, and threadwork may have slight irregularities. It adds to the unique charm of this exquisite piece. Turn the garment inside out before washing it to avoid abrasion.
Woven:
Missing yarn, slubs, and uneven yarn contrasts are general phenomena in woven products. This is a natural outcome and an inherent characteristic of the weaving procedure, which makes its style peculiar.
Hand Prints:
Hand-printed articles have minor imperfections, which sets them apart and makes them unique. The traditional dyeing and printing process may result in slight color bleeding at the first wash. Since these are not machine printed, there is a certain rawness in the designs that adds to the beauty of your ordered outfit.
Woven Motifs:
The design may have slight variations.
Beads & Sequins:
While our craftspeople and tailors create every piece with the utmost diligence, the ones with beads and sequins are always the most daunting. Beads and sequins tend to fall off the fabric, even with the best handling. Losing a few beads or sequins does not affect the overall look of the attire, and cannot be noticed even under scrutiny. So don’t worry and shine away!
The lining of the Product:
Minor thread variation or pull of thread is common in the lining, Which doesn’t affect product quality. as it’s used as the inner of the product like salwar suits, kurtis, lehengas, or some types of sarees.
Minor dark spots on the lining are normal during the manufacturing process and are easily removed after the first wash.
Dark Spots: Minor Dark Spots are casual in products that happen at the time of the manufacturing process.
Order / Delivery Return Dispute:
These conditions apply only to the condition of the pickup assistance. Whom customer needs pickup assistance from our side and does not want to ship from their end.
We will refund the amount after deducting the pickup and processing charges from the order amount and refund the rest. Charges are applicable as below. ( We are using third-party courier services to provide pickup assistance that’s why charges are applicable )
- a) 350/- rupees would be deducted from the order amount,350/- Rs includes ( Processing Charges + Pickup charges ) If the amount is less than 1500/-
- b) 450/- rupees would be deducted from the order amount,450/- Rs includes ( Processing Charges + Pickup Charges If the amount is greater than or equal to 1500 or less than 2250/-
- c) Products worth between 2250/- to 2999/- rupees are not refundable in any condition; you can only exchange with the same or different product.
- Products worth equal to or greater than 3000/- rupees are not refundable in any condition; you can exchange them with the same product only in the event of any transportation damage.
Note: If the Customer’s pincode/area is not serviceable by the pickup courier partner Customer has to send a shipment from their side.
Happy Note:
We are working hard to meet our customer service and satisfaction objectives. So deduction charges are a flat discount applicable on the next orders.
The applicable conditions are:
( The amount should be similar to or higher than the previous orders. No coupon will be applied to orders. Orders should be in “prepaid” mode. Returns are also not accepted; only exchanges with the same product are permitted in the event of transportation damage. )
If the Product cost is less than the Previous Orders you can get 50% of the [applicable discount], which you can split into two orders.
Exchange Dispute
- a) After the Exchange if the Customer is not satisfied with the Product They Can return with Pickup and Processing Charges (Charges are based on Clouse Order/delivery Dispute)
- b) If Customer Want to Try a Second or more exchanges They have to Pay Pickup Charges of 175/- Rs and Delivery Charges of 175/- Rs.
Note :
- Delivery and pickup charges vary due to product weight.
- All the products are subjected to single quantity order, if there is more than one quantity in single order it should be multiplied by the order product quantity.
Shipping Cancellation Policy
For Cancellations of a shipped order please contact us via Customer care number +91 93272 40806 or contact us via mail at [email protected]
You can cancel an order until the product has shipped. You will get full payment on COD and prepaid orders from the source. if the product was shipped (the customer has to pay a courier cancellation charge of 350 RS)
Shipping Policy
As per system partial details order should not processed without a confirmation call. that type of orders punched by customers will get confirmation calls within 24 working hours, Customers can ask for more information from our confirmation executive regarding the product, and even demand real images or more images of the ordered product. Whatever the availability of images, they will be provided to the customer.
Our executive is making every effort to contact the customer as soon as possible to confirm the call on the number provided in the order. However, if the number is not reachable or is not picked up after three attempts, the order should be considered canceled.
Note:
1) Product Cost between 2000 /- to 2999/- Customer Have to pay minimum 20% or 500/- in as advance as token pay.( Token amount is only refundable after deduction of the cancelation charges in the condition of cancelation after product shipped )
2) Product Cost equal to or More than 3000/- Shipped only will be Prepaid Mode Customer have to pay the full amount, No COD will be Processed.
3) Product dispatching are subjected to policy, store has rights to restrict to dispatch order if found non ethical practice from customer end.
3) Exchange are subject to policy ,Store has rights to restrict to dispatch if found any violation of our policy .
How does a Refund work based on the different modes of payment:-
- If you have paid for the order using a bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of my pink saree, after the products clear the Q.C process.
- If you have chosen the wallet option for the order, then the amount gets refunded as a credit note in the mail within 3 business days from the date of product clearing Q.C at our Warehouses.
- If you have paid for the order using the Cash on Delivery option, then the required amounts shall be refunded as Bank Account or UPI (Certain Conditions) whatever option is chosen by you within 3 business days from the date the Product has cleared the Q.C at our Warehouse. Please note that in case of any refund to your bank account or UPI you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.
For any query, reach us by:
Two ways we are supporting customer care details are below:
- Just call on our official support number (10 am to 6 pm, Mon to Saturday, except Holidays) at +91 93272 40806
- mail us at [email protected]
To read the previous Policy kindly click on the below link
https://www.pinksaree.com/return-refund-policy-w-e-f-from-10-may-2023/
w.e.f 10/05/2023
We have no question-asked return or exchange policy. Please read the fine print of each deal before buying it. It provides all the details about the services or products you are purchasing.
Please record an opening video of the parcel to verify product defects and damage, as well as the wrong product delivery issue.
Exchange (same or different product) :
Our team will provide pickup assistance, and provide an exchange.
Return (store credit/wallet) :
Will pickup Product and Provide a Store Credit ( useful for future purchase sitewide)
Returns (for a refund):
We have already said we have a no-questions-asked policy for returns. Customers have to ship products from their side we will not provide any pickup assistance.
Return/replacement should be initiated from the customer’s end via mail within 14 days of receiving the shipment Datetime. The return window will be closed. No return/replacement will be produced.
Below are the steps, you have to follow to get a refund for your product.
Please record an opening video of the parcel to verify product defects and damage, as well as the wrong product delivery issue.
Step 1) Mail Us at: [email protected]
As a mail attachment, include the Order No., Registered Mobile No., or Packaging Slip Image. In addition, attach a product image or video focusing on a product issue.
Step 3): Once our support team is satisfied with your concern, they will initiate the return process. (action should be taken 24 working hours)
Note: Once Return Request is accepted, shipment return process details will be provided in the mail or requested return channel, Make sure while sending the package, it should be sealed from all sides and that all required details are mentioned on the package label.
Step 4) Customers have to dispatch the product from their side and mail us the delivery slip, tracking ID, and tracking link.
Note: A customer must return a product in its original slip, unworn condition, and labels.
Step 5) Once our return team receives the product at their end and verifies the package, they will initiate the refund process.
Step 6) Send your payment account information via email.
Refund Will be initiated via Net banking (IMPS/NEFT)
-> Account holder name, IFSC & Account number
Step 7. You will get a refund on the preferred method After 3 working days of the received shipment.
Exchange Policy
Note:
- i) As we told we are trying to deliver the best product to you, still if you are not satisfied with any reason ( Color, Size, Material, etc) with our product, we can ensure an exchange with another product that is similar or has a higher price with current product price (balanced price customer have to pay).
- ii) Exchange is allowed only once.
- iii) Coupon is not applicable on the exchange order.
Below are the steps you have to follow to get an exchange for your product.
Step 1) Mail Us at: [email protected]
Step 2) As a mail attachment, include the Order No, Registered Mobile No, or Packaging Slip image, as well as a product image or video about the focusing product issue.
Step 3) Once our support team will be satisfied with your concern, they will initiate the exchange process. (action should be taken within 24 working hours)
Note:
- Once Return Request is accepted You will get the Pickup waybill number with Other Pickup Process details in the mail or the requested return channel, Make sure while hand over the package to cross-check pickup details with the courier boy.
- Please collect the pickup receipt from the pickup boy. (If a receipt was not provided, kindly take a pickup picture from the pickup boy’s device.)
Step 4) Once the previous item is picked up, they will dispatch the exchanged product to the customer within 24 working hours.
One of our customer care team members will be happy to assist you through this process. You can contact them via email or phone.
Note: What should be not considered as damaged and defective or wrong product
Products and images
- All products listed on this website are replica products and images used for reference purposes so the actual product may be slightly different from the pictures.
- Please note that size may be due to varying the model height and actual customer height.
- Product color may be slightly different from images due to the lighting of the photography.
General:
Please note that there may be slight variations in the color of the item you receive as compared to the product picture on the website. While the actual color depends on fabric dyes and the weather, the colors seen on the monitor will change according to the resolutions, camera, and settings. Hence, the slight difference.
Minor Dark Spots:
A minor dark spot is casual due to the manufacturing process, which is easily removable after the first wash.
Cut Work:
Cutwork is common in organza sarees and cutwork products like dupattas on salwar edges.
Embroidery:
Embroidery, patchwork, and threadwork may have slight irregularities. It adds to the unique charm of this exquisite piece. Turn the garment inside out before washing it to avoid abrasion.
Woven:
Missing yarn, slubs, and uneven yarn contrasts are general phenomena in woven products. This is a natural outcome and an inherent characteristic of the weaving procedure, which makes its style peculiar.
Hand Prints:
Hand-printed articles have minor imperfections, which sets them apart and makes them unique. The traditional dyeing and printing process may result in slight color bleeding at the first wash. Since these are not machine printed, there is a certain rawness in the designs that adds to the beauty of your ordered outfit.
Woven Motifs:
The design may have slight variations.
Beads & Sequins:
While our craftspeople and tailors create every piece with the utmost diligence, the ones with beads and sequins are always the most daunting. Beads and sequins tend to fall off the fabric, even with the best handling. Losing a few beads or sequins does not affect the overall look of the attire, and cannot be noticed even under scrutiny. So don’t worry and shine away!
The lining of the Product:
Minor thread variation or pull of thread is common in the lining, Which doesn’t affect product quality. as it’s used as the inner of the product like salwar suits, kurtis, lehengas, or some types of sarees.
Minor dark spots on the lining are normal during the manufacturing process and are easily removed after the first wash.
Dark Spots: Minor Dark Spots are casual in products that happen at the time of the manufacturing process.
Order / Delivery Return Dispute:
These conditions apply only to the condition of the pickup assistance. Whom customer needs pickup assistance from our side and does not want to ship from their end.
We will refund the amount after deducting the pickup and processing charges from the order amount and refund the rest. Charges are applicable as below. ( We are using third-party courier services to provide pickup assistance that’s why charges are applicable )
- a) 350/- rupees would be deducted from the order amount,350/- Rs includes ( Processing Charges + Pickup charges ) If the amount is less than 1500/-
- b) 450/- rupees would be deducted from the order amount,450/- Rs includes ( Processing Charges + Pickup Charges If the amount is greater than or equal to 1500 or less than 2250/-
- c) Products worth between 2250/- to 2999/- rupees are not refundable in any condition; you can only exchange with the same or different product.
- Products worth equal to or greater than 3000/- rupees are not refundable in any condition; you can exchange them with the same product only in the event of any transportation damage.
Note: If the Customer’s pincode/area is not serviceable by the pickup courier partner Customer has to send a shipment from their side.
Happy Note:
We are working hard to meet our customer service and satisfaction objectives. So deduction charges are a flat discount applicable on the next orders.
The applicable conditions are:
( The amount should be similar to or higher than the previous orders. No coupon will be applied to orders. Orders should be in “prepaid” mode. Returns are also not accepted; only exchanges with the same product are permitted in the event of transportation damage. )
If the Product cost is less than the Previous Orders you can get 50% of the [applicable discount], which you can split into two orders.
Exchange Dispute
- a) After the Exchange if the Customer is not satisfied with the Product They Can return with Pickup and Processing Charges (Charges are based on Clouse Order/delivery Dispute)
- b) If Customer Want to Try a Second or more exchanges They have to Pay Pickup Charges of 175/- Rs and Delivery Charges of 175/- Rs.
Note :
- Delivery and pickup charges vary due to product weight.
- All the products are subjected to single quantity order, if there is more than one quantity in single order it should be multiplied by the order product quantity.
Shipping Cancellation Policy
For Cancellations of a shipped order please contact us via Customer care number +91 93272 40806 or contact us via mail at [email protected]
You can cancel an order until the product has shipped. You will get full payment on COD and prepaid orders from the source. if the product was shipped (the customer has to pay a courier cancellation charge of 350 RS)
Shipping Policy
As per system partial details order should not processed without a confirmation call. that type of orders punched by customers will get confirmation calls within 24 working hours, Customers can ask for more information from our confirmation executive regarding the product, and even demand real images or more images of the ordered product. Whatever the availability of images, they will be provided to the customer.
Our executive is making every effort to contact the customer as soon as possible to confirm the call on the number provided in the order. However, if the number is not reachable or is not picked up after three attempts, the order should be considered canceled.
Note:
1) Product Cost between 2000 /- to 2999/- Customer Have to pay minimum 20% or 500/- in as advance as token pay.( Token amount is only refundable after deduction of the cancelation charges in the condition of cancelation after product shipped )
2) Product Cost equal to or More than 3000/- Shipped only will be Prepaid Mode Customer have to pay the full amount, No COD will be Processed.
3) Product dispatching are subjected to policy, store has rights to restrict to dispatch order if found non ethical practice from customer end.
3) Exchange are subject to policy ,Store has rights to restrict to dispatch if found any violation of our policy .
How does a Refund work based on the different modes of payment:-
- If you have paid for the order using a bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of my pink saree, after the products clear the Q.C process.
- If you have chosen the wallet option for the order, then the amount gets refunded as a credit note in the mail within 3 business days from the date of product clearing Q.C at our Warehouses.
- If you have paid for the order using the Cash on Delivery option, then the required amounts shall be refunded as Bank Account or UPI (Certain Conditions) whatever option is chosen by you within 3 business days from the date the Product has cleared the Q.C at our Warehouse. Please note that in case of any refund to your bank account or UPI you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.
For any query, reach us by:
Two ways we are supporting customer care details are below:
- Just call on our official support number (10 am to 6 pm, Mon to Saturday, except Holidays) at +91 93272 40806
- mail us at [email protected]
To read the previous Policy kindly click on the below link
https://www.pinksaree.com/return-refund-policy-w-e-f-from-10-may-2023/